๐ŸŒ Company Policies

Order Processing Time

All orders are processed within 24–72 hours after payment confirmation, excluding weekends and public holidays.

For custom synthesis or bulk orders, processing time may vary depending on product complexity and batch scale.


Shipping Methods

We work with internationally recognized logistics providers including:

  • DHL
  • FedEx
  • UPS
  • Dedicated cold-chain logistics partners (for temperature-sensitive materials)

Shipping Time

Estimated delivery time:

  • United States / Canada: 5–10 business days
  • Europe: 5–12 business days
  • Australia / New Zealand: 6–12 business days
  • Middle East: 7–15 business days
  • Rest of World: 7–20 business days

Delays may occur due to customs inspection or regional regulations.


Customs & Import Duties

Customers are responsible for any customs duties, import taxes, or regulatory fees required by their country.

We declare packages in compliance with international shipping regulations and provide necessary documentation (COA, MSDS, invoice upon request).


Temperature-Sensitive Products

Certain peptide products require cold-chain handling (2°C–8°C or -20°C). We ensure appropriate packaging for stability during transit.