๐ Return & Refund Policy
Due to the sensitive nature of biochemical materials, all sales are generally final upon delivery.
However, we provide support under the following conditions:
Eligible Cases
- Wrong product delivered
- Quality does not match COA specifications
- Damaged package upon arrival
Non-Returnable Items
- Custom synthesized peptides
- Opened or used materials
- Temperature-sensitive products after delivery
Refund Process
If eligible:
- Contact us within 7 days of delivery
- Provide order number + evidence (photos / reports)
- Our QA team will evaluate within 2–5 business days
- Approved refunds will be processed via original payment method
USD