๐Ÿ” Return & Refund Policy

Due to the sensitive nature of biochemical materials, all sales are generally final upon delivery.

However, we provide support under the following conditions:

Eligible Cases

  • Wrong product delivered
  • Quality does not match COA specifications
  • Damaged package upon arrival

Non-Returnable Items

  • Custom synthesized peptides
  • Opened or used materials
  • Temperature-sensitive products after delivery

Refund Process

If eligible:

  1. Contact us within 7 days of delivery
  2. Provide order number + evidence (photos / reports)
  3. Our QA team will evaluate within 2–5 business days
  4. Approved refunds will be processed via original payment method